This incident has been resolved, as the patch deployment has helped restore appropriate performance levels.
Posted Jul 09, 2025 - 23:31 UTC
Monitoring
A fix has now been implemented and we are monitoring the results.
Posted Jul 09, 2025 - 12:30 UTC
Update
Please note - the ETA for the hotfix patch deployment has been updated to between 9 and 10 AM UTC (2-3 AM PST), Wednesday, 9th of July.
Posted Jul 09, 2025 - 07:48 UTC
Identified
The engineering teams have identified some issues with database connection overheads and are working towards implementing hotfixes for critical components of the system. The current ETA for this patch deployment is 7 AM UTC, 9th of July (12 AM PST).
Posted Jul 09, 2025 - 00:33 UTC
Investigating
Our teams are currently investigating reports of system slowness and performance issues for some UI screen operations and APIs. This is mainly impacting our North American clients, and is being investigated as a top priority.
Please check back here or subscribe for updates to stay up to date.