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vintrace Operational
vintrace iOS App Operational
vintrace Android App Operational
API Operational
AWS Operational
Oregon - API Gateway Operational
Oregon - EC2 Operational
Oregon - Lambda Operational
Oregon - S3 Operational
Sydney - API Gateway Operational
Sydney - EC2 Operational
Sydney - Lambda Operational
Sydney - S3 Operational
London - API Gateway Operational
London - EC2 Operational
London - Lambda Operational
London - S3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vintrace Server Maintenance for most customers on AU and EU based servers Jul 26, 2025 00:00-10:00 UTC

Update - The upgrade date for these servers has been pushed out from Saturday, July 12th, 2025 to Saturday, July 26th, 2025
Jul 10, 2025 - 23:43 UTC
Scheduled - Date: Saturday, July 26th, 2025
Time: 10 AM AEST - 8 PM AEST, 12:00 AM UTC- 10:00 AM UTC

We're performing critical updates to the Vintrace application. This maintenance involves rolling upgrades to our servers to enhance performance and stability. This time around, we are specifically targeting most servers running in infrastructure outside the US, including customers in Australia, New Zealand, Europe, and Africa.

What to Expect:
During your scheduled maintenance window, the Vintrace application will be inaccessible.

Find Your Maintenance Window by URL prefix:
To identify your Vintrace URL prefix, simply check the beginning of your application's URL. It's the part just after "https://" and before "vintrace.net" (e.g., in https://oz19.vintrace.net, oz19 is your prefix).

Customers with the following prefix will be down for maintenance at this time:
eu1
eu2
eu3
eu4
eu5
eu6
nz1
nz10
nz11
nz12
nz13
nz2
nz3
nz4
nz5
nz6
nz7
nz8
nz9
oz1
oz10
oz11
oz12
oz13
oz14
oz15
oz16
oz17
oz18
oz19
oz2
oz20
oz21
oz22
oz23
oz24
oz25
oz26
oz27
oz28
oz29
oz3
oz30
oz31
oz32
oz33
oz34
oz35
oz36
oz37
oz38
oz39
oz4
oz40
oz41
oz42
oz43
oz44
oz45
oz5
oz6
oz7
oz8
oz9
Jul 07, 2025 - 23:13 UTC
Jul 16, 2025

No incidents reported today.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Reported system slowness
Resolved - This incident has been resolved, as the patch deployment has helped restore appropriate performance levels.
Jul 9, 23:31 UTC
Monitoring - A fix has now been implemented and we are monitoring the results.
Jul 9, 12:30 UTC
Update - Please note - the ETA for the hotfix patch deployment has been updated to between 9 and 10 AM UTC (2-3 AM PST), Wednesday, 9th of July.
Jul 9, 07:48 UTC
Identified - The engineering teams have identified some issues with database connection overheads and are working towards implementing hotfixes for critical components of the system. The current ETA for this patch deployment is 7 AM UTC, 9th of July (12 AM PST).
Jul 9, 00:33 UTC
Investigating - Our teams are currently investigating reports of system slowness and performance issues for some UI screen operations and APIs. This is mainly impacting our North American clients, and is being investigated as a top priority.

Please check back here or subscribe for updates to stay up to date.
Jul 9, 00:21 UTC
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Vintrace Server Maintenance for Customers on US-based servers
Completed - The scheduled maintenance has been completed.
Jul 5, 10:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 03:00 UTC
Scheduled - Date: Friday, July 4th, 2025
Time: 8 PM PST - 8 AM PST

We're performing critical updates to the Vintrace application. This maintenance involves rolling upgrades to our servers to enhance performance and stability. This time around, we are specifically targeting all servers running on US-based servers.

What to Expect:
During your scheduled maintenance window, the Vintrace application will be inaccessible.

Find Your Maintenance Window by URL prefix:
To identify your Vintrace URL prefix, simply check the beginning of your application's URL. It's the part just after "https://" and before "vintrace.net" (e.g., in https://us56.vintrace.net, us56 is your prefix).

Customers with the following prefix will be down for maintenance at this time:
us1
us10
us11
us12
us13
us14
us15
us16
us17
us18
us19
us2
us20
us21
us22
us23
us24
us25
us26
us27
us28
us29
us3
us30
us31
us32
us33
us34
us35
us36
us37
us38
us39
us4
us40
us42
us43
us44
us45
us49
us5
us51
us52
us53
us54
us55
us56
us57
us58
us59
us6
us60
us61
us63
us64
us65
us66
us69
us7
us70
us71
us73
us77
us78
us79
us8
us9
Jul 2, 22:04 UTC
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

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